Contact Engineering Team
Have a question about a regional Starlink outage report, technical feedback regarding our troubleshooting manuals, or media inquiries? We welcome direct correspondence from our community.
Direct Inquiries
Response Target & Support Time
Our technical telemetry support desk reviews incoming messages Monday through Friday. We aim to respond to all technical and data verification inquiries within 24 to 48 hours.
Experiencing an Outage?
If your dish or router is currently offline, you can directly file an instant crowdsourced report without sending an email.
Submit Outage Report →Send Us a Message
Frequently Asked Inquiries & Editorial Verification Standards
Before submitting a direct message, please review our common inquiries regarding data feeds and report logging.
How are telemetry reports screened?
Crowdsourced outage reports submitted on this platform undergo automated heuristic screening for location plausibility alongside CelesTrak orbital tracking passes and modelled regional gateway baselines. All subscriber submissions remain unverified and are not verified against SpaceX systems.
Is this platform affiliated with SpaceX or Starlink?
No. Starlink Outage Map is an independent community monitoring and engineering diagnostics initiative created to assist satellite broadband consumers worldwide with transparent status logging and actionable field repair manuals.
Can I request monitoring for an unlisted city?
Yes! If your metropolitan region or rural province is not currently listed in our directory, please select Telemetry / Outage Data Correction and provide your coordinates or postal area.
How do I report copyright or data inaccuracies?
Direct all DMCA notices, technical documentation corrections, or data integrity queries to telemetry@starlinkoutagemap.com with explicit reference timestamps and telemetry URLs.